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Why You Need a Next Generation Point of Sale
12 Dec 2019 at 6:35am
Stores are no longer just destinations of commerce. They are part of a brand's broader narrative, including the customer's overall experience with the retailer.
If what you expect from a next-gen point of sale has changed so dramatically, shouldn't the evaluation criteria change too?
For retailers and brands looking to transform their customer experience through improved in-store selling, engagement and fulfillment, this buyer's guide will help translate the most critical business needs into prioritized criteria for point of sale software selection.
Included in this report: Role-based buyers' guides for evaluating your next pos
The definitive next-gen pos quick guide (includes Excel comparison dashboard)
How Omnichannel Improves Brand Experience for Your Customers
12 Dec 2019 at 6:20am
Store, social and ecommerce channels each have their strengths when it comes to customer engagement. And there’s a common thread that runs through each – the need for outstanding customer service. Aligning customer service with the experience you want customers to have with your brand pays off. There’s a clear correlation between satisfaction with customer service and customer loyalty.
Read this whitepaper to learn how order management has become the backbone of omnichannel customer service, offering all the functional services that can play into any channel—from inventory and customer visibility to payment, settlement, fulfillment, sales posting, refunds, and exchanges.
Capturing Connections - Curating Retail Customer Experiences in 2020 & Beyond
12 Dec 2019 at 12:00am
Luckily, we do not lack for statistics in those areas. The difficulty lies in interpreting the data and charting a clear path through the hot takes, post-mortems, and prognostications. The challenge becomes even greater when the signs simultaneously point to a precipitous collapse and an extended rally.
That said, industry leaders remain reasonably confident of three things:
For the foreseeable future, a further blurring of the lines between online and offline shopping experiences will prevail.
Without the ability to make those hybrid shopping experiences more meaningful, no retailer can expect to thrive in 2020 and beyond. That requires retailers to have a more sophisticated understanding of how much digital technology has altered what consumers care about, to what extent, and why.
Individual customers are in a unique position. They’re not only shaping the future of retail but also reaping the benefits of these trends, developments, and opportunities as retailers try to find new footing.
How to Deliver Exceptional Customer Experiences with Omnichannel.
11 Dec 2019 at 5:50am
The growth of connected commerce is radically redefining the entire retail industry. The challenges it has created give businesses a chance to set themselves apart.
Leading retailers are the ones constantly optimizing, innovating and experimenting. They understand the essence of connected commerce and have the tools to give customers what they demand.
This three-part guide explains how omnichannel can help deliver great experiences that drive efficiency, growth and customer satisfaction.
Cloud Computing Security Risks: What you Need to Know to Effectively Protect ...
9 Dec 2019 at 6:50am
Data Security is at the top of the mind for every company across all industries. Keeping your company’s information secure is high priority. Many companies have adopted a cloud base model and this new way of housing information comes with new risks at various levels of the process. Having a clear understanding of the need for intent-based ways to secure your information is paramount. The concept of intent-based security allows you to drill down to the application level to ensure that you are safeguarding your information. Real World Risks and how to avoid falling prey. How to ensure that your service provider will enforce your privacy guidelines. Safeguarding your information at every level of the cloud process down to the application level. As technology evolves ensuring that your security methods and tools evolve to meet the new demands
Join Argyle Executive Forum in partnership with Twistlock as we bring together leading CIOs and senior IT executives across industries to discuss best practices in cloud and data security. Key topics we’ll discuss include:
Agile-First Commerce -- Speed and Flexibility in The Age Of Lofty Customer Ex...
9 Dec 2019 at 12:00am
Customer’s expectations are skyrocketing; at every touchpoint they expect personal, relevant service. Yet, keeping up with customer expectations is a real challenge for most organizations. Today, the primary device is mobile, but tomorrow, who knows what technology it will be. How to design an ‘agility-first’ commerce system Tips for integrating ecommerce competencies for every point of interaction How to build a compelling mobile experience
The answer for many organizations is to design commerce systems with an ‘agility-first’ mindset. Agility-first commerce, also known as headless commerce, recognizes that the status quo is constantly changing; commerce will be embedded into a variety of touchpoints and devices, all the while anticipating modifications for the future. Agility-First Commerce separates the user experience from the back-end of e-commerce services, by storing, managing, and delivering content with a separated front-end delivery layer. This commerce architecture is more important than ever, due to increasing lofty consumer expectations.
Join Argyle Executive Forum, in partnership with SAP, as we discuss what it takes to build compelling mobile experiences for customers, how to architect in agility to your customer experience, and how to futureproof commerce capabilities.
In this webinar, you will learn:
Unpacking Black Friday
6 Dec 2019 at 12:20am
Every year, Black Friday & Cyber Monday present online retailers with a huge digital challenge to proactively manage and exceed customer expectations.
We’re excited to share our research on customer experience expectations and frustrations, and pair it with actual data points from last year’s Black Friday sales - all with the mission to empower companies to deliver excellence online this year.
Illuminating Your Digital Marketing Blindspots
6 Dec 2019 at 12:00am
Online marketing for e-commerce continues to change at an ever-faster pace, with new levels of consumer expectation for product selection, delivery speed, and ultimate satisfaction. Today's marketers have to deploy a range of real-time digital marketing platforms and tools to attract, service, and retain customers. That means marketing campaigns will include more and more digital programs, and decisions to continue, enhance or terminate them must be data-driven.
How New Trends in Retail Will Impact Your Workforce
5 Dec 2019 at 4:20am
Relevance in the retail industry involves more than keeping up with changing consumer trends; it depends on your staff management, adhering to regulation and meeting customer and employee needs.
Coordinating these factors can be challenging, especially with an outdated system. In this eBook, Deputy introduces how to implement an integrated strategy and adapt within the competitive retail landscape.
Discover how to: Meet the needs of a modern retail workforce Minimise administrative and regulatory pain points Utilise POS solutions to maximise your profit Develop a consistent customer experience Increase employee engagement Optimise a successful omnichannel strategy
Digital Transformation Today: Refocus the Buying Experience to Delight Custom...
4 Dec 2019 at 12:05pm
In this eBook, learn about the four top-level drivers of revenue and understand how today’s customers are demanding an eCommerce-like buying experience.