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Why Retail Leaders Are Moving to Next Generation Point of Sale
17 Jan 2020 at 12:00am
Customers do not see channels, they just shop. And that means they expect the same capabilities and service when they visit the store that they receive online or through the contact center. Legacy point-of-sale systems were never designed to deliver the service consistency today’s customers demand. Enter the next generation point-of-sale.
Forrester Report: AI Boosting Retail Productivity
16 Jan 2020 at 3:20pm
The Forrester study commissioned by Adobe: Mature Your AI Practice To Boost Growth ?to learn how your practices compare to leaders summarizes top takeaways for success that include the following:
?Building mature AI practices so you can sprint ahead of the competition
?Training your employees to prepare for the role AI will play in your business
?Securing C-level commitment and support as you plan a future with AI
?Working with partners to plug existing skills gaps as you develop your workforce
Distribution Channel Package (DCP) -- Downstream Connectivity Management
16 Jan 2020 at 12:00am
Aeris DCP creates an organized and secure connectivity management environment, resulting in optimized distribution channels, ease of scalability, and reduction of operational costs for OEMs. Distribution billing and support Segment connectivity (wholesale/retail billing for lower tiers) Automated, fully customizable reports (for each account level)
Appian for Retail Banking
15 Jan 2020 at 12:20am
Discover how leading retail and consumer financial institutions trust Appian to help them deliver engaging customer experiences transparently across every channel.
The 2020 Ultimate Retail Kit
13 Jan 2020 at 1:05pm
The 2020 Ultimate Retail Kit brings together the latest in information, coverage of important developments, and expert commentary to help with your Retail related decisions.
The following kit contents will help you get the most out of your Retail research:Consumer Goods and Retail Leaders Accelerate Innovation with Fast and Secure DataHow Omnichannel Improves Brand Experience for Your Customers6 Opportunities for In-House Agencies to ExcelThe Ultimate Solution to Curbing Excess Costs on Inbound Shipping
Unraveling the Tangled Vines of Omnichannel Customer Care
6 Jan 2020 at 12:00am
As we close out the decade, we can safely make two sweeping statements: consumers have more channel options to reach a resolution than they did ten years ago, and we know a whole lot more about consumer behaviors than we did ten years ago. #decadeofdata. So let’s explore the intersection of those two statements through the lens of omnichannel support.
Consumer Goods and Retail Leaders Accelerate Innovation with Fast and Secure ...
17 Dec 2019 at 3:20pm
Read the booklet to discover how:
• Clorox can now refresh provision and refresh data for their ERP system in a matter of hours, not weeks
• Developers at StubHub moved from monthly to daily releases
• Belkin drastically reduced the time to identify and protect sensitive information in data with automating profiling and masking
Why You Need a Next Generation Point of Sale
16 Dec 2019 at 2:35pm
Stores are no longer just destinations of commerce. They are part of a brand's broader narrative, including the customer's overall experience with the retailer.
If what you expect from a next-gen point of sale has changed so dramatically, shouldn't the evaluation criteria change too?
For retailers and brands looking to transform their customer experience through improved in-store selling, engagement and fulfillment, this buyer's guide will help translate the most critical business needs into prioritized criteria for point of sale software selection.
Included in this report: Role-based buyers' guides for evaluating your next pos
The definitive next-gen pos quick guide (includes Excel comparison dashboard)
How to Deliver Exceptional Customer Experiences with Omnichannel.
16 Dec 2019 at 2:20pm
The growth of connected commerce is radically redefining the entire retail industry. The challenges it has created give businesses a chance to set themselves apart.
Leading retailers are the ones constantly optimizing, innovating and experimenting. They understand the essence of connected commerce and have the tools to give customers what they demand.
This three-part guide explains how omnichannel can help deliver great experiences that drive efficiency, growth and customer satisfaction.
How Omnichannel Improves Brand Experience for Your Customers
12 Dec 2019 at 4:20pm
Store, social and ecommerce channels each have their strengths when it comes to customer engagement. And there’s a common thread that runs through each – the need for outstanding customer service. Aligning customer service with the experience you want customers to have with your brand pays off. There’s a clear correlation between satisfaction with customer service and customer loyalty.
Read this whitepaper to learn how order management has become the backbone of omnichannel customer service, offering all the functional services that can play into any channel—from inventory and customer visibility to payment, settlement, fulfillment, sales posting, refunds, and exchanges.