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The Innovative Retail Walking Tour. Get the San Francisco Retail Customer E...
19 Feb 2019 at 9:50am
Using technology to enhance the customer experience while still maintaining a personal connection with customers is an artful balance. But there are several brands that are doing this exceptionally well.
Download our Innovative Retail Walking Tour: San Francisco Edition. Includes a curated list of favorite digitally-powered in-store experiences, plotted along a two mile walking path Allows you to enjoy the tour on your own, and classifies each experience by CX feature and level of human interaction, while also explaining why the experience is important for elevating customer engagement Enables you to be inspired by the forward-thinking companies that are setting the bar with the new standard of omni-channel customer experience
The Step-by-Step Guide to Creating Engaging Omni-Channel Customer Experiences
19 Feb 2019 at 5:20am
Omni-channel customer engagement is a powerful way to increase loyalty and revenue. However, it may feel like an uphill battle to create experiences that wow your customers. After all, this is a multi-faceted challenge that involves realigning of people, processes, and technology across the organization.
This guide walks you through the easiest way to get started, showing you how to minimize the risks and maximize the opportunity for success.
Find out: How to choose the test case that’s most likely to deliver a superior ROI How to get the evidence you need to secure top-management support The best way to learn about your customers’ journey How to explore and select which customer touchpoints to optimize The research you need to spur ideas for creating engaging omni-channel experiences The essentials for testing, measuring, monitoring and optimizing your customer engagement program
Get your guide now. Learn how your organization can build robust revenue-boosting omni-channel customer experiences.
The Future of Finance Is in the CFO's Hands
13 Feb 2019 at 12:00am
They do, however, need clear vision and technology to help them juggle new balls in the finance ecosystem: regulatory changes, artificial intelligence and blockchain. Finance must add these balls to its mix while still juggling its ?traditional? responsibilities of internal controls, compliance and closing the books quickly.
The 2019 Ultimate Retail Kit - 2019 Kit
7 Feb 2019 at 8:05am
The 2019 Ultimate Retail Kit brings together the latest in information, coverage of important developments, and expert commentary to help with your Retail related decisions.
The following kit contents will help you get the most out of your Retail research:The Future is Now: Technologies Shaping CommerceThe Retail Industry: Alive, Well, Evolving - Leveraging Software to Support the Growth of Brick and MortarCX Smarter Insights Research ReportThe New Rules of Field Service Management
Getting Started with Online Reputation Management
24 Jan 2019 at 4:50pm
Online Reputation Management is a discipline that you can take on easily ? step by step. This eBook will take you through the basics of launching an ORM program in your organization.
You?ll learn about:Defining your goalsWhere to focus your effortsHow to secure executive buy-in
Top Trends for Online Reputation Management
24 Jan 2019 at 4:50pm
This year, expect to see these four trends move to the forefront: Google will extend its dominance in online review volume and consumer exposure, eclipsing all other specialty sites. SEO will be reinvented as user-generated reviews weigh more heavily in search rankings. The voice of the customer will no longer be siloed across disconnected categories.Consumer feedback from reviews and social media will drive operational improvements.
18 Jan 2019 at 10:20am
This daily eNewsletter keeps you ?in the know? on all things retail, from e-commerce to mobile to fulfillment to merchandising and more. It also sharpens your retail know-how with information about the latest technology and trends, up-to-the minute news about the fast-moving world of retail, and tactical advice and tips.
Healthcare Consumer Survey: The Impact of Online Reviews on Selecting Providers
8 Jan 2019 at 2:20pm
Reputation.com set out to understand how consumers use the internet to look for healthcare services online, particularly when interacting with healthcare-related ratings and reviews.
Goal was to find answers to the following questions:What are consumers and patients really looking for in online reviews? What ratings and review factors are most important when choosing a doctor? What sites are most used and trusted for this information? Download this report to get key findings in detail.
How to Compete for Patients in the Digital Age
8 Jan 2019 at 2:20pm
In a 2017 survey of healthcare consumers across the U.S. from a representative range of demographic groups, we found that 88% of consumers begin their search for healthcare providers online. Consumers rely on search engines and review sites to steer their decisions about where to go for care.
The Retail Industry: Alive, Well, Evolving - Leveraging Software to Support t...
1 Jan 2019 at 12:05am
This white paper walks through the landscape and historical trends which brought us to this point, and perhaps surprising, shines a light on how well the industry is in fact performing. Learn how enterprise resource planning (ERP) capabilities within Dynamics 365 and other business software?s have enabled growth within the industry ? contrary to the picture our news headlines are painting.